Equinix

Sales Transaction Administrator

Posted 21 February 2024
LocationIndia
Job type Permanent
ReferenceJR-143340

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Who are we?

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Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

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A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

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Sales Transaction Administrator

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Job Summary

Equinix, a leading global colocation data center provider, is seeking a Sales Transactions Administrator to join our Termination Team. This role will focus on handling contract termination requests and ensuring customer satisfaction throughout the termination journey.

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The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.

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Responsibilities

  • Create termination paperwork for customers and ensure prompt processing of necessary actions

  • Monitor and manage system requests related to terminations

  • Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers

  • Engages with internal cross-functional/regional stakeholders on approvals and dependent activities

  • Keep all impacted teams informed and provide visibility of the terminations process

  • Research customer agreements, terms, and any specifics that may affect the termination process

  • Utilizes diverse organizational tools, data, and assets to support operational activities

  • Obtains management or exception approvals by providing summarized background

  • Ensure Early Termination Fees (ETF) are properly calculated per customer contract

  • Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures

  • Handles internal/external customer escalation, and creates post-mortem analysis

  • Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members

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Qualifications

  • 2 years of relevant professional experience

  • Bachelor's degree

  • Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

  • Excellent MS Office skills (Word, Excel, PowerPoint etc.)

  • Ability to explain complex information simply and clearly

  • Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)

  • Excellent organizational, communication, and interpersonal skills

  • Proven track record optimizing the operational customer experience and handling escalations methodically

  • Experience working cross-regions, with sales and other cross-functional departments

  • Ability to work independently and adapt in a fast-paced, international environment

  • Fluency in English (written and verbal) is a must, additional languages are a plus