Amazon Web Services

Cloud Support Engineer - Development & Mobile Services

Posted 07 March 2024
LocationRepublic of Korea
Job type Permanent
Reference2463878

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​DESCRIPTION

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the customer community
- Work on critical, highly complex customer problems that may span multiple AWS services

Want to know what’s it like to be a Support at AWS? Take a look!
https://www.youtube.com/watch?v=GC3bWcFFZTo


About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Seoul, KOR

BASIC QUALIFICATIONS

- Minimum 3 years experience in a relevant technical position.
- Experience scripting or developing in at least one of the following languages: C / C++ / Python / JavaScript / Java
- Experience with developing embedded devices or kernel/driver using real-time OS
- Customer service experience / strong customer focus
- Strong analysis and troubleshooting skills and experience
- Motivated and excited to be learning about new technologies every day
- Candidates must have excellent oral and written communication skills in Korean and basic writing/reading skills in English
- Flexibility to work weekend shifts

PREFERRED QUALIFICATIONS

- Experience developing against and working with REST/MQTT based services
- Experience with Cloud architecture patterns and distributed computing concepts
- Experience with one or more specific IoT applications, i.e., manufacturing, industrial, retail, smart home, health, asset tracking, utilities, etc
- Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
- Exposure to security concepts / methodologies
- Experience with iperf, MTR, traceroute, dig
- Experience handling full application stacks from the OS up through custom applications
- 아마존은 구성원의 다양성과 포용적 기업정책 및 조직문화를 만들어 가고 있습니다. 아마존은 공정한 기회를 제공하며, 인종, 국적, 성별, 성별정체성, 성적지향, 나이, 보훈, 장애여부 등 업무수행와 관련없는 다양성을 차별하지 않습니다. 관련하여 도움이 필요하시면 연락바랍니다.
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