Cognizant

ServiceNow Specialist (ITSM, ITOM, CSM)

Posted 02 September 2024
LocationSingapore
Reference00060183111

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Key Responsibilities:

1. ServiceNow Implementation:

• Implement scalable ServiceNow solutions that align with digital transformation goals.

• Customize and extend the platform to enhance efficiency, automation, and user experience.

• Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.

2. IT Service Management (ITSM) and IT Operations Management (ITOM):

• Enhance operational visibility, event management, and orchestration to streamline IT operations.

• Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.

5. Customer Service Management (CSM):

• Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.

• Integrate CSM with other ServiceNow modules to create a unified customer service approach.

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Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

• ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

• Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.

• Proficiency in ServiceNow development and CI/CD practices.