Cloudflare

Senior Manager, Partner Solution Engineering, APJC

Posted 19 September 2024
LocationSingapore
Reference6237739

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the team

The PreSales Partner Solutions Engineering organization guides Partners toward excellence as technical Cloudflare champions. As a member of the Partner Solutions team, you are a technical thought leader and trusted advisor. Partner Solutions develops technical Cloudflare champions within the Partner ecosystem, guides Partner technical sellers through their Cloudflare journey to build & grow Partner Practices, and collaboratively celebrates joint successes.

What you’ll do as a Senior Manager, Partner SE in APJC 

You will play a pivotal role in driving our partner technical strategies, enhancing partner capabilities, and contributing directly to the success of our partnerships. In this role, you will guide Channel partners through their Cloudflare journey with your strong leadership, technical, and business acumen as well as lead, mentor, and develop a team of Partner Solutions Engineers to deliver technical coverage aligned with our Partner Program.

The Partner Solutions team engages with Partners to provide expert technical guidance and expertise, including leading technical discussions, demos, and presentations to partners and their clients. Your team will collaborate with partners on solution design, integration, and implementation, as well as provide hands-on technical assistance during offer development and integration.

To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of partner and customer success should drive you through the entire organization as you seek out and advise your team on how to provide scalable technical coverage for partner needs.

Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to roll up your sleeves and get your hands dirty. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other, and you will be an integral part of driving that culture. As a Partner Solutions Engineering Manager at Cloudflare, you will be part of a diverse group of technically minded folks working together to bring our technology through Cloudflare’s Partner Network to end customers. 

Reporting to the Global Director of Partner Solutions, you will be responsible for the performance and development of your team of Solution Engineers, ensuring team growth, operational efficiency, and collaboration with the Revenue organization to expand and strengthen our Partner ecosystem.

Specifically, we are looking for you to:

  • Build and lead your team with clarity, authority and empathy. Create an environment of psychological safety, where collaboration is expected and encouraged and where innovation and creativity thrives.

  • Apply your technical background, excellent communication, and presentation skills to build strong relationships with partners and team members.

  • Directly contribute by engaging hands-on with partners to drive partner success and guide them through their Cloudflare partner journey.

  • Articulate and demonstrate the execution of your team vision and strategy, internally and externally. Foster team collaboration. 

  • Be focused on coaching and developing your team for both functional and technical skills.

  • Manage & report on complex technical projects, cross-functional initiatives, and operational progress, including partner development metrics.

  • Exemplify and support the navigation of building technical partner practices by partnering with your peers in the Revenue organization, engaging with your team to drive successful partner journey experiences

  • Represent Solutions Engineering, building relationships with key business partners and stakeholders. This will include peer SE Leaders, Sales Leadership, Product, Support, and Engineering. Leverage these relationships to ensure the success of Cloudflare, our Partners and our Customers.

Examples of desirable skills, knowledge and experience

  • Experience managing technical sales with customer and through partners:

    • Driving technical wins

    • Assisting with technical validation

  • Experience with or curiosity in any the core industry components of Cloudflare solutions (and passion to learn more):

    • SASE concepts and Zero Trust Networking architectures

    • Internet security technologies including DDoS mitigation, Firewalls, VPN

    • HTTP technologies including reverse proxy (e.g., CDN), forward proxy (e.g., Secure Web Gateway)

    • Workflow from user to application, including hybrid cloud architectures and serverless application development

We know that the ideal candidate may not have all of the above skills on Day 1 and we’re committed to developing and investing in the right person for the role.