Cognizant

Deployment Engineer

Posted 02 September 2024
LocationSingapore
Reference45040

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​We are seeking a highly skilled Deployment Engineer to join our team and lead the implementation of modern workplace solutions. This role is critical in ensuring the successful deployment, configuration, and integration of cutting-edge technology solutions that enhance productivity and collaboration within our organization. The ideal candidate will have a strong background in technology deployment, excellent problem-solving skills, and a passion for driving innovation in the workplace.

Key Responsibilities

  • Project Planning & Execution:

    • Develop and execute deployment plans for modern workplace technologies, including hardware, software, and network solutions.

    • Collaborate with project managers, IT teams, and stakeholders to define project scope, timelines, and resource requirements.

    • Coordinate with vendors and service providers to ensure timely delivery and quality of products and services. Technology Installation & Configuration:

    • Install, configure, and integrate hardware components such as computers, printers, and networking devices.

    • Deploy and configure modern workplace software solutions, including productivity tools, collaboration platforms, and security applications. Set up and configure network connections, ensuring seamless integration with existing infrastructure.

  • Testing & Quality Assurance:

    • Conduct thorough testing of deployed technologies to ensure functionality, performance, and compatibility.

    • Troubleshoot and resolve technical issues during and after deployment to ensure optimal performance.

    • Perform post-deployment monitoring and address any emerging issues promptly.

  • User Training & Support:

    • Develop and deliver training sessions for end-users to facilitate smooth adoption of new technologies.

    • Provide ongoing technical support to end-users, addressing questions and resolving issues as they arise.

  • Documentation & Reporting:

    • Create and maintain comprehensive documentation of deployment processes, configurations, and system changes.

    • Generate regular reports on deployment status, challenges encountered, and overall performance.

  • Compliance & Security:

    • Ensure all deployments comply with organizational policies, industry regulations, and security standards.

    • Implement and verify security measures to protect systems and data during deployment.

  • Continuous Improvement:

    • Gather feedback from users and stakeholders to identify opportunities for improvement.

    • Recommend and implement process enhancements based on lessons learned and best practices.

  • Change Management:

    • Plan and manage changes related to technology deployments, including updates and upgrades.

    • Communicate changes effectively to stakeholders and end-users to minimize disruption.

  • Incident Management:

    • Respond to and manage incidents related to technology deployments, including system failures and outages.

    • Perform root cause analysis and implement solutions to prevent recurrence.

Skills and Experience

  • Experience: Proven experience in deploying and configuring modern workplace technologies, with a focus on hardware, software, end user device provisioning, user profile management, policy baseline and implementation, and networking.

  • Technical Skills: Strong knowledge of technology deployment processes, hardware installation, software configuration, and network setup. Familiarity with modern workplace solutions (e.g., Microsoft 365, collaboration tools, Intune, Windows Autopilot) is a plus.

  • Problem-Solving: Excellent troubleshooting and problem-solving skills with the ability to resolve complex technical issues.

  • Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.

  • Deployment Plan Management: Experience in project deployment planning and management, with the ability to manage multiple tasks and deadlines effectively.

  • Customer Service: Demonstrated ability to provide high-quality support and training to end-users.

  • Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are advantageous. Preferred Skills:

  • Vendor Management: Experience managing relationships with technology vendors and service providers.

  • Change Management: Knowledge of change management principles and practices.

  • Security Awareness: Understanding of cybersecurity best practices and protocols