Cognizant

ServiceNow Specialist

Posted 27 May 2024
LocationSingapore
Reference44437

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Key Responsibilities:

  • ServiceNow Implementation:

    • Implement scalable ServiceNow solutions that align with digital transformation goals.

    • Customize and extend the platform to enhance efficiency, automation, and user experience.

    • Optimize ITSM, ITOM, and CSM modules to meet evolving business needs.

  • IT Service Management (ITSM) and IT Operations Management (ITOM):

    • Enhance operational visibility, event management, and orchestration to streamline IT operations.

    • Work on CMDB and AIOps integrations to support predictive analytics and proactive incident resolution.

  • Customer Service Management (CSM):

    • Implement CSM solutions that enhance the customer service experience and enable seamless case management, self-service portals, and knowledge management.

    • Integrate CSM with other ServiceNow modules to create a unified customer service approach.

Job Requirements:

  • ServiceNow Certified Implementation Specialist (CSM, ITSM, ITOM) certification is essential.

  • Proven experience in developing, and implementing ServiceNow solutions on ITSM, ITOM, and CSM modules.

  • Proficiency in ServiceNow development and CI/CD practices.