Data Center Customer Operations Engineer
- Posted 04 March 2024
- LocationIndia
- Job type Permanent
- ReferenceJR-139833
Company's Benefits
-
Flexible Working Arrangements
-
Equal Pay Initiatives
-
Mentorship Program
-
Leadership Development Program
-
Paid Parental Leave
-
Return to Work Policy
-
Childcare Facilities
-
Breastfeeding Rooms
-
Sponsorship Program
-
Coaching Program
-
Raise Numbers Of Women In Leadership
-
Internal Women's Networking Group
Job Description
Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Data Center Customer Operations Engineer
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Summary
We currently have 2 x open position in which the successful candidate's will provides support to security system design and uses expertise to recommend system modifications. The role will suit someone with some exposure to data centers or similar environments, or recent Diploma Graduates particularly those with experience in Networking.
Responsibilities
Installations
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Queue Management
Determines work priorities from the Oracle queue and ensures adherence to all commit times
Testing/Troubleshooting
Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
Cross Connects
Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Documentation/Reporting
Maintains detailed written records of all work activity
Projects
Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects
Training
May provide training to others on operations procedures and basic safety
Identifies site specific safety issues and integrates into training
Customer Management
Supports customer satisfaction through timely and precise order execution and quality assurance checks
Qualifications
Fresh Graduates are welcome to apply!
Diploma or degree in engineering, including electronics and telecommunications
Able to work on shift arrangements